Last updated: September 6, 2026
This Privacy Policy explains how One Day Appliance Repair LLC ("One Day", "we", "us") collects, uses, and protects your information when you contact us, book a service, or use our website.
1. Information We Collect
- Contact details you provide: name, phone number, email, and service/billing address.
- Service details: appliance type, brand, model/serial, the problem reported, and work performed.
- Payment information, processed by our payment provider; we do not store full card numbers.
- Website usage data: device, browser, pages viewed, and similar analytics collected via cookies.
2. How We Use Your Information
- To schedule, provide, and follow up on repair services.
- To send estimates, invoices, appointment reminders, and service updates.
- To respond to inquiries and provide customer support.
- To operate, secure, and improve our website and business.
3. Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect some features.
4. Text Messages (SMS)
If you provide a mobile number, you consent to receive service-related calls and texts (e.g., appointment confirmations). Message and data rates may apply. You can opt out of texts at any time by replying STOP.
5. How We Share Information
We share information only as needed to run our business: with our technicians to perform the service, with our payment processor to take payment, and with scheduling/CRM and communication providers that operate our booking and phone systems. We may disclose information if required by law. We do not sell your personal information.
6. Data Retention
We keep information for as long as needed to provide Services, meet legal and tax obligations, and resolve disputes.
7. Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages. Contact us using the details below.
9. Children
Our Services and website are intended for adults. We do not knowingly collect information from children under 13.
10. Changes
We may update this Policy from time to time. The current version is posted here with the "Last updated" date above.
11. Contact
One Day Appliance Repair LLC · 28709 Falling Leaves Way, Zephyrhills, FL 33543 · leo.semenov@oneday-appliance.com