How to cancel or reschedule
Plans change - we get it. If you need to cancel or move your appointment, please call us ahead of time at (813) 212-4610. Calling ahead keeps your spot and lets us fit you in on another day without delay.
Your arrival window
- We schedule a 3-hour arrival window so the technician can account for previous jobs and travel.
- The technician calls about 30 minutes before arrival, so you are not waiting the whole window.
Missed appointments & no-shows
If no one is home, we cannot access the appliance, or the visit is missed without notice, the service-call fee may be charged. A quick phone call ahead of time avoids this entirely.
Rental properties & landlords
For rental properties, the service-call fee is collected in advance when scheduling, and it is non-refundable if the appointment is missed or access is not provided.
Service-call / diagnostic fee. $79. If you go ahead with the repair, the fee is applied toward your total - so it is not an extra charge on top of the repair.
Same-day changes
Need to change a same-day appointment? Call as early as you can and we will do our best to accommodate you.